Tools & tech

The Process Communication Model (PCM)

Coinciding with the beginning of the NASA Space Shuttle program in the late 1970s, psychologist Dr. Taibi Kahler had discovered a process to assess human interactions second by second and determine the productivity of the communication. In just 10 minutes, Kahler produced assessments of astronauts that aligned with the results of hours of testing and interviews. NASA used Kahler’s methodology for nearly 20 years, and later Kahler went on to develop a comprehensive behavioural communication training system called the Process Communication Model (PCM). PCM conceptualises personality as comprising of six types.

Bruce Boyes

Bruce Boyes ( is editor, lead writer, and a director of the award-winning RealKM Magazine ( and currently also teaches in the University of NSW (UNSW) Foundation Studies program in China. He has expertise and experience in a wide range of areas including knowledge management (KM), environmental management, program and project management, writing and editing, stakeholder engagement, communications, and research. Bruce holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics). With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce's many career highlights include establishing RealKM Magazine as an award-winning resource for knowledge managers, using agile and knowledge management approaches to oversee the implementation of an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to support communities to sustainably manage landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.

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