Tools & tech

The Process Communication Model (PCM)

Coinciding with the beginning of the NASA Space Shuttle program in the late 1970s, psychologist Dr. Taibi Kahler had discovered a process to assess human interactions second by second and determine the productivity of the communication. In just 10 minutes, Kahler produced assessments of astronauts that aligned with the results of hours of testing and interviews. NASA used Kahler’s methodology for nearly 20 years, and later Kahler went on to develop a comprehensive behavioural communication training system called the Process Communication Model (PCM). PCM conceptualises personality as comprising of six types.

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RealKM Magazine brings managers and knowledge management (KM) practitioners the findings of high-value knowledge management research through concise, practically-oriented articles.

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