communication
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COVID-19 coronavirus
Implementation during a time of crisis: The critical role of trusting relationships
Relationships are at the center of the fast paced changes made to respond to the COVID-19 crisis.
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Because You Need to Know
Because You Need to Know – Michael Gates
Conversational examinations of the elements that directly effect the culture. What are you doing to make things flow better? Michael…
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Brain power
Bridging the knowledge-behaviour gap in the communication of policies during COVID-19 and other emergencies
Three patterns emerged from research that could potentially mitigate knowledge-behaviour gaps and re-establish coherent and balanced communication to manage emergencies.
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ABCs of KM
Knowledge Value Framework for executives
A great tool to explain why knowledge programs matter and are not just solutions searching for a problem.
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Brain power
Misinformation slows our collective response during crises
Effective decision-making is crucial in a crisis, but we’re also often flooded with information and conflicting input.
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Brain power
How machine learning can improve patient communication
Using machine learning enabled an understanding of how the effectiveness of outreach programs differed markedly across both time and patients.
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Brain power
Trust and knowledge sharing
Throughout human history, trust has played a fundamental part in the way we engage with one another. How does it…
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Artificial intelligence
Is the popular narrative harming development of AI?
Discussions of artificial intelligence in the public domain are often framed in the language of science fiction. What is the…
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Brain power
How often should teams communicate?
Recent research suggests that even with team work, you can have too much communication.