Stan Garfield

This book offers the essential principles of knowledge management in easy to grasp infographics. It starts with the subject of my book, The Five Cs of Knowledge Management, and continues with KM fundamentals. The 12 Steps to KM Success are included, including details on each step. Tips, tricks, techniques, and maxims follow — and the book finishes with knowledge nuggets on communication, collaboration, and communities of practice.

This book is about knowledge management in special libraries and information centers, structured around Five Cs: Capture, Curate, Connect, Collaborate, and Create. These five calls to action, presented with detailed examples, provide special librarians and other information specialists with a new way to think about content, products, and services. The fundamentals of knowledge management—applied in a special library or information center setting—benefit the parent organization by offering clear… Show more

This book is about knowledge management in special libraries and information centers, structured around Five Cs: Capture, Curate, Connect, Collaborate, and Create. These five calls to action, presented with detailed examples, provide special librarians and other information specialists with a new way to think about content, products, and services. The fundamentals of knowledge management—applied in a special library or information center setting—benefit the parent organization by offering clear strategic advantage and benefits.

Readers of this book will learn how and why incorporating knowledge management fundamentals into special library and information center products and services supports departmental and professional sustainability. Show less

Community management has become important in knowledge services programs, customer relations, brand advocacy, and social media strategy. The purpose of this book is to help knowledge services leaders launch and lead communities programs as part of their initiatives, to help community managers do their jobs successfully, and to provide a deep understanding of the fundamental concepts of communities of practice.

A collection of works penned by an amazing and diverse group of thought leaders. Each of these trailblazers has generously shared their knowledge with a view to helping you and your organization succeed in the knowledge environment. The tips, tactics, and techniques they suggest are time-tested and proven concepts that will help you achieve your organizational objectives. Their collective works are based on decades of experiences with real-world organizations. This is not a book of untested… Show more

A collection of works penned by an amazing and diverse group of thought leaders. Each of these trailblazers has generously shared their knowledge with a view to helping you and your organization succeed in the knowledge environment. The tips, tactics, and techniques they suggest are time-tested and proven concepts that will help you achieve your organizational objectives. Their collective works are based on decades of experiences with real-world organizations. This is not a book of untested theories that might work, but rather a compilation of genuine words of wisdom from experienced KM practitioners who know knowledge management.

Knowledge Management Matters starts with a brief overview of the evolution of knowledge management. Building on this historical foundation, we launch a wide-ranging exploration of the domain. Throughout the book are excellent examples of what works, what doesn’t, and some thought-provoking teases about the future. The authors offer great advice on a variety of subjects including storytelling, big data, creativity & innovation, leading communities, knowledge assets, co-creation, catering for a transient workforce and so much more. Show less

I have blogged since 2006, originally on Line56, then on hp.com, and now on LinkedIn, Quora, Medium, and Lucidea.

You’ll learn how to define the essentials of a knowledge management program; how to lay the foundation for success; the secrets to obtaining early and ongoing leadership commitment; tips for
communication strategies that actually do influence and engage your audience; how to assess and
leverage technology appropriately; powerful methods of nurturing a knowledge-sharing culture
(including recognizing and rewarding participants); and finally, you’ll read detailed case studies of… Show more

You’ll learn how to define the essentials of a knowledge management program; how to lay the foundation for success; the secrets to obtaining early and ongoing leadership commitment; tips for
communication strategies that actually do influence and engage your audience; how to assess and
leverage technology appropriately; powerful methods of nurturing a knowledge-sharing culture
(including recognizing and rewarding participants); and finally, you’ll read detailed case studies of 10
organizations—among them Microsoft and NASA—that will inspire you as you set your own knowledge management strategy. Show less

Author of Chapter 7: The case against ROI for knowledge management

KM has been accepted as an integral practice for most organizations – however many are still, understandably, cautious of the investments they make in the current financial environment following the economic downturn.

‘The measurement of knowledge value is difficult. It is specific to time, context, and the perception of what it is that constitutes a knowledge asset.’ - David Griffiths

Measuring the ROI of… Show more

Author of Chapter 7: The case against ROI for knowledge management

KM has been accepted as an integral practice for most organizations – however many are still, understandably, cautious of the investments they make in the current financial environment following the economic downturn.

‘The measurement of knowledge value is difficult. It is specific to time, context, and the perception of what it is that constitutes a knowledge asset.’ - David Griffiths

Measuring the ROI of Knowledge Management 2nd edition aims to explore how leading industry experts prove the value of their KM initiatives and justify investing in them. From outlining the best methods of quantifying the return from KM, to discussing the limitations of an ROI-focused approach, this book looks to present an all-encompassing view of how to best tackle this this matter that is rife with guesswork and uncertainty.

Measuring the ROI of Knowledge Management covers topics including:

+ Understanding the knowledge economy
+ Knowledge management business case arguments
+ Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management
+ The application of Artificial Intelligence to support the value of organizational knowledge and assist the knowledge ROI
+ Measurement of KM projects – A practical guide for busy people
+ Believing in organizational progress using data and anecdotes (C6)
+ The case against ROI for knowledge management
+ Winning the war by avoiding the battles – Focusing on the I in ROI
+ An ecological approach to understanding impact in knowledge management practice Show less

Author of Chapter 2: Obtaining support for KM: The ten commitments

This report provides:
- Advice and practical examples from a number of KM experts and practitioners who share their knowledge and experiences in this area
- The ability to identify the steps needed in order to improve the chances of obtaining buy-in for KM projects
- The business rationale for investing time and money in knowledge management
- Ways to improve the perception of KM in your organisation and… Show more

Author of Chapter 2: Obtaining support for KM: The ten commitments

This report provides:
- Advice and practical examples from a number of KM experts and practitioners who share their knowledge and experiences in this area
- The ability to identify the steps needed in order to improve the chances of obtaining buy-in for KM projects
- The business rationale for investing time and money in knowledge management
- Ways to improve the perception of KM in your organisation and respect for knowledge workers
- Practical steps for building successful knowledge management processes Show less

Author of Chapter 5: The modern knowledge leader: A results-oriented approach

Respected KM experts and top influencers Arthur Shelley, Dave Snowden, Stan Garfield, Euan Semple, Alice MacGillivray and more offer their insightful advice on key topics, including:
- The 12 principles of knowledge leadership;
- Discovering your leadership style;
- How good leaders can improve the success of KM;
- Establishing a results-oriented approach;
- The importance of leadership and… Show more

Author of Chapter 5: The modern knowledge leader: A results-oriented approach

Respected KM experts and top influencers Arthur Shelley, Dave Snowden, Stan Garfield, Euan Semple, Alice MacGillivray and more offer their insightful advice on key topics, including:
- The 12 principles of knowledge leadership;
- Discovering your leadership style;
- How good leaders can improve the success of KM;
- Establishing a results-oriented approach;
- The importance of leadership and enabling change;
- Moving from knowledge leadership to connected leadership;
- Facilitating human interactions and improving knowledge sharing;
- Aligning your KM programme with overall organisational strategy; and,
- Leveraging the benefits of social media (with a checklist for a social media model). Show less

Provides a step-by-step guide to initiating and managing a Knowledge Management program. Each of the key stages is explored, the potential pitfalls are explained, the necessary research is outlined and all relevant resources that will help you in reaching your targets are listed at length including associations, communities, news feeds, periodicals and training providers.

- Takes you through identifying the drivers for a KM plan;
- Helps you answer the 9 key questions that will define… Show more

Provides a step-by-step guide to initiating and managing a Knowledge Management program. Each of the key stages is explored, the potential pitfalls are explained, the necessary research is outlined and all relevant resources that will help you in reaching your targets are listed at length including associations, communities, news feeds, periodicals and training providers.

- Takes you through identifying the drivers for a KM plan;
- Helps you answer the 9 key questions that will define the parameters, tools and requirements of your KM program;
- Helps you plan your new KM strategy;
- Provides a detailed list of commitments you must gain from senior management to ensure buy-in at every level of the organization;
- Demonstrates how to create and execute your implementation plan;
- Looks in-depth at all of the people, process and technology components you will need to use;
- Provides a basic understanding of how to create, build and sustain knowledge sharing communities. Show less

I am quoted in:
- Next Generation Knowledge Management, Volume 3 by Jerry Ash, Stan Garfield, Raj Datta, Arthur Shelley, Tom Barfield, Melissie Rumizen, Doug Madgic, et al. - Chapter 1: A Career, a Historic Journey (pages 1-33)
- Navigating the Minefield: A Practical KM Companion by Paul Corney and Patricia Eng - Chapter 4: Keeping KM Going When it is Working - Innovative Ways of Implementing KM (page 48), Chapter 5: Killing KM - The HP/Compaq/Digital Story (pages 61, 64-65)
- Flat… Show more

I am quoted in:
- Next Generation Knowledge Management, Volume 3 by Jerry Ash, Stan Garfield, Raj Datta, Arthur Shelley, Tom Barfield, Melissie Rumizen, Doug Madgic, et al. - Chapter 1: A Career, a Historic Journey (pages 1-33)
- Navigating the Minefield: A Practical KM Companion by Paul Corney and Patricia Eng - Chapter 4: Keeping KM Going When it is Working - Innovative Ways of Implementing KM (page 48), Chapter 5: Killing KM - The HP/Compaq/Digital Story (pages 61, 64-65)
- Flat Army: Creating a Connected and Engaged Organization by Dan Pontefract - Chapter 6: Beyond the Connected Leader - Bettering (pages 129-131)
- The Knowledge Services Handbook: A Guide for the Knowledge Strategist by Guy St. Clair and Barrie Levy - Chapter 2.1: Collaboration in the knowledge services workplace (pages 74-78)

I reviewed:
- KM Systems Implementation: Lessons from the Silicon Valley by Hind Benbya
- Enterprise 2.0: New Collaborative Tools for Your Organization’s Toughest Challenges by Andrew McAfee
- Building Smarter Organizations: How to Lead Your Zombie Organization Back to Life by Gordon Vala-Webb
- Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight by Thomas Stewart and Patricia O'Connell Show less