ABCs of KMKM standards

How to meet the requirements of ISO 9001:2015 Clause 7.1.6 Organisational knowledge

Editors note: This article was revised on 3 February 2017 and again on 29 January 2019 to reflect developments in international standards with regard to knowledge management.

The international standard ISO 9001 Quality Management Systems is described as the world’s leading quality management standard by its publisher, the International Organization for Standardization (ISO).

ISO 9001 was revised in 2015. The revised standard, ISO 9001:2015, includes the new clause 7.1.6 Organisational knowledge. The requirements of this clause are:

The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services.

This knowledge shall be maintained and be made available to the extent necessary.

When addressing changing needs and trends, the organization shall consider its current knowledge and determine how to acquire or access the necessary additional knowledge and required updates.

In seeking to meet these new organisational knowledge requirements, it’s vitally important that proven practices and processes are used, or valuable resources will be wasted and desired outcomes not achieved.

Linking ISO 9001:2015 and ISO 30401:2018

A potential way for your organisation to meet the organisational knowledge requirements of ISO 9001:2015 is through the use of the new international knowledge management (KM) standard, ISO 30401:2018 Knowledge management systems – Requirements, which was published in November 2018.

Like ISO 9001:2015, ISO 30401:2018 is a management systems standard (MSS), and so uses the same high level structure as ISO 9001:2015 and a number of other ISO MSS including the well-known ISO 14001:2015 Environmental management systems – Requirements with guidance for use. As with ISO 9001:2015 and ISO 14001:2015, ISO 30401:2018 is also a Type A MSS, meaning that it contains requirements against which an organization can claim conformance.

The use of the same high level structure across ISO management system standards means that organisations can operate a single or integrated management system to meet the requirements of two or more management system standards simultaneously. So while adopting ISO 30401 would require an additional commitment of resources, this could be minimised by integrating ISO 9001:2015 and ISO 30401:2018 into the same management system.

Other relevant resources

The RealKM Magazine article Knowledge management and ISO 9001:2015 also provides useful guidance on meeting the organisational knowledge requirements of ISO 9001:2015.

Other relevant RealKM Magazine resources include the following articles and article series:

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Bruce Boyes

Bruce Boyes (www.bruceboyes.info) is editor, lead writer, and a director of the award-winning RealKM Magazine (www.realkm.com), and a knowledge management (KM), environmental management, and project management professional. He is a PhD candidate in the Knowledge, Technology and Innovation Group at Wageningen University and Research, and holds a Master of Environmental Management with Distinction. His expertise and experience includes knowledge management (KM), environmental management, project management, stakeholder engagement, teaching and training, communications, research, and writing and editing. With a demonstrated ability to identify and implement innovative solutions to social and ecological complexity, Bruce's many career highlights include establishing RealKM Magazine as an award-winning resource, using agile and knowledge management approaches to oversee an award-winning $77.4 million western Sydney river recovery program, leading a knowledge strategy process for Australia's 56 natural resource management (NRM) regional organisations, pioneering collaborative learning and governance approaches to support the sustainable management of landscapes and catchments, and initiating and teaching two new knowledge management subjects at Shanxi University in China.

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One Comment

  1. Talking about Objective Evidence, any organisation has its own unique way of accumulating its Historical database of lessons learnt which suffice the requirement, but question lies with the auditors to verify the effective usage of those ideas by the organisation. How it promotes the knowledge to its employees. Always ending up with a Process change, Training requirements or a gap in the documentation. It is also inappropriate to promote knowledge on obsolete process (System discontinued) in order to suit current trend.

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